Professional Work

Releasit Support Platform

Full Stack Developer

Internal platform used daily by our CX and Support Developer teams to operate merchant stores at scale. Agents can navigate and edit any app install — its settings, database records, and integrations — inject custom CSS or JS that executes on the storefront, and copy full configurations between stores. Also recovers lost orders directly from CloudWatch logs. Built as part of the Releasit team at Shop Circle.

Support at this scale is a tooling problem. An agent working a merchant ticket needs to see the actual install — its settings, its records, what the storefront is really rendering — and usually needs to change something, without asking the merchant for collaborator access or queueing behind a developer. Around eighteen people across CX and Support Development work out of this tool every day.

The platform gives them that directly: navigate and edit any install's settings and database records, inject custom CSS or JavaScript that executes on the storefront, copy a full configuration from one store to another, and recover lost orders straight out of CloudWatch logs. Built in Remix and React on Node.js, with DynamoDB behind it and the Shopify Admin API for store access.